However, common sense applies and we ask customers to have reasonable expectations. We’re very proud of our technical support, both in response time and in quality. It’s also great for requesting features because we can ask you why you need the feature and talk through the engineering requirements. Telephone support can prove helpful for general enquiries and how to use queries, although the Youtube channel is often a better option as you can see as well as listen. Normal turnaround on e-mail support is one to two working days. This can be really effective because you’ll see how we drive the software and can ask questions. In some cases we may ask to work through the issue on your computer via remote desktop. Finally, it gives our support team a chance to consult with the developers and provide more detailed feedback. It’s always the case that the first step to fixing a bug is to reproduce it and seeing your project also helps us understand what it is you want to do.

You don’t need to be in maintenance to receive support but we will be running latest version of the software so the support we can offer may be less useful.Į-mail support is preferred where a problem has occurred because we’ll want to see the project. You can contact us by e-mail at any time or telephone during office hours and we’ll do our best to work with you on your problems. Direct Support:ĭirect technical support is available free of charge to all professional users of the software.

This is the best place to go to learn how to use Proteus or how to get the most out of a specific feature. Meanwhile, the Youtube video channel is home to lots of video tutorials and how-to movies for specific features. The forums are loosely monitored by Labcenter staff. There's also a feature requests forum for registered users where you can log ideas for future development. The community forums are a great place to and ask how to do things as there's a good chance other users have faced similar challenges. Youtube Video Channel / Labcenter Hosted Videos.Regardless of the reason our technical support is here to help and this page outlines how the support system works. You might even have a great idea for a feature that would make life much easier for you. You may want to know the best way to do something a little unusual or you might be having problems with the software itself. With the complexity of modern electronic design it's quite likely that you'll need support in using Proteus at some point.

Key for proteus 8 professional